FAQ

Processing times: Please keep in mind that each item is handmade, and processing times may be delayed due to availability of supplies. If an item is complete and ready to ship, it will be stated in the description. Competed items will be shipped within 1-2 business days.

If I need to order supplies to fulfill additional orders, expect 10-14 days for your item to ship, although we strive for sooner. There are no guaranteed "ship-by" or delivery dates, especially during the busy holiday season. You will receive your tracking information when your order is ready to ship.

Returns, exchanges & refunds: 

All sales are final.

Damages or issues with your order:
Please inspect your order upon reception and contact us immediately (within 3 days of receipt) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items are required to be shipped back to us at our expense before a replacement is sent. 

You can always contact us for any return question at midwesthobbyhouse@gmail.com.